Welcome — this Privacy Policy describes how 3iAtlas ("we", "us", "our") collects, uses, discloses, and protects personal information in connection with the Arctris game (the "Game") and related services, including when you sign in or use Epic Online Services (EOS) features. By playing the Game or using our website(s), you agree to the practices described in this Policy.
1. Scope
This Policy applies to:
- The Game across supported platforms (console, where applicable).
- Our game website at
arctris.comand related pages (e.g., privacy page). - Interactions with Epic Online Services / Epic Account Services when you use EOS-based features.
2. What information we collect
We collect information you provide and information that is automatically collected. We only request or receive Epic-sourced data when you sign in using Epic or enable EOS features.
2.1 Information you provide
- Account and profile information (e.g., display name, gamer tag, avatar) when you create or link accounts.
- Support and correspondence (email messages, support requests).
- Optional profile preferences you choose to share.
2.2 Automatically collected information
- Device and system information (platform, OS version, hardware model).
- Technical diagnostics and crash logs to help us fix bugs and improve stability.
- IP address and approximate geographic region for matchmaking and fraud prevention.
2.3 Epic Online Services data
If you sign in with Epic Account Services or use EOS features (multiplayer, social), we may receive:
- Epic Account ID and display name.
- Email address only if you consent to share it via Epic.
- Friends list or friends data only with your explicit permission to enable social features.
We request only the data necessary to provide the EOS-related feature you enable. You can manage and revoke these permissions through your Epic account settings; we will also delete Epic-sourced data we control upon request where applicable.
For more details on how Epic handles account-related data and privacy controls, please refer to Epic’s EOS Data Privacy & Visibility documentation.
3. How we use information
- To operate the Game and provide multiplayer, social, and account features.
- To troubleshoot, fix, and improve the Game (performance, stability).
- To detect and prevent fraud and cheating, and to enforce our terms of service.
- To respond to support requests and to comply with legal obligations.
4. Legal bases (EU/UK)
For users in the EU/UK, we rely on the following legal bases when processing personal data:
- Performance of a contract (e.g., to provide game services you request).
- Consent (where required for specific optional features).
- Legitimate interests (e.g., security, fraud prevention, product improvement), balanced against user rights.
5. Sharing and disclosure
We may share information with:
- Service providers who process data on our behalf (hosting, analytics for development, bug reporting tools).
- Epic Games for EOS-related processing and to enable login/multiplayer features.
- When required by law or to protect rights (e.g., to respond to lawful requests, enforce terms).
- In connection with business transfers (e.g., merger or sale) — with notice and safeguards.
6. Cookies and tracking
We do not use cookies or tracking technologies on our public website. Our Game and backend systems
may use technical identifiers for session management and matchmaking, but the public site arctris.com
is intentionally cookie-free for transparency.
7. CCPA/CPRA – California privacy rights
If you are a California resident, under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have certain rights regarding your personal information. These include the right to know, access, correct, delete, and opt out of the sale or sharing of personal information. We do not sell or share personal information for advertising purposes.
To exercise your California privacy rights, contact us at the email address below. We will respond in accordance with applicable law.
8. Data retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., crash logs may be retained for diagnostic purposes for a limited period).
9. Security
We implement reasonable technical and organizational measures to protect personal data. No transmission or storage system is completely secure; if a breach occurs we will comply with applicable breach notification laws.
10. Children's privacy
The Game is not directed to children under 13 (or the age of consent in your jurisdiction). We do not knowingly collect personal information from children under the applicable age. If you believe a child has provided us with personal information, contact us and we will delete it.
11. International transfers
Your information may be processed in countries other than your own (e.g., servers in the United States). When transferring data internationally, we use appropriate safeguards such as contractual agreements and standard contractual clauses if required by law.
12. Your rights and choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also object to processing or request portability. To exercise rights, contact us using the details below. We'll respond in accordance with applicable law.
13. How to contact us
If you have questions or privacy requests, contact:
Email:
14. Changes to this policy
We may update this Privacy Policy. If we make material changes, we'll post an updated date at the top of the policy. Continued use of our services after changes indicates acceptance.